Issue a refund

Refund one or more tickets on a paid order. Refunds go back through the original payment provider.

Steps

1. Open the order from the event's Orders list.
2. Choose the ticket(s) to refund.
3. Add a reason (kept for your records).
4. Confirm the refund.

What gets refunded

• The ticket price for each refunded ticket.
• A pro-rata share of VAT, if VAT was charged on the order.
• The BooTickets fee — only if the buyer paid it. If you absorbed the fee, it isn't returned to the buyer.

Already scanned?

If a ticket has been checked in, you'll be warned. You can still force the refund if you choose to.

Manual / offsite refunds

For payments taken outside BooTickets (e.g. cash, or a refund you processed directly in your provider's dashboard), record it as a manual refund so your BooTickets records stay accurate. You can add a reference note (such as the provider's refund ID).