Troubleshooting: Check-in

A ticket won't scan

• Ask the attendee to increase screen brightness and zoom the QR code.
• Make sure the scanning device has a working connection — check-ins are validated and recorded live.
• If the screen is cracked or dim, look the order up by buyer name/email in the app.

"Already checked in"

The ticket has been scanned before. If that's unexpected, confirm whether a colleague scanned it, or whether the attendee is showing a duplicate.

Wrong event

Double-check the scanner has selected the correct event in the app — tickets only validate against the event they were sold for.