Troubleshooting: Payments

I can't take paid tickets

Make sure a payment provider is connected — see Connect payments. Until one is connected, only free (£0) tickets can be sold.

A card payment failed on a phone

Card payments need a secure (HTTPS) context so the provider can run 3-D Secure. localhost counts as secure, but a plain http:// LAN address (like http://192.168.…) does not, and payments will fail there. Test over HTTPS or on localhost.

A payment shows as pending

The order is created as pending and only becomes paid once the provider confirms it. This is usually instant, but card authentication (3-D Secure) or provider delays can hold it briefly. The status updates automatically when the provider confirms.

Payouts haven't arrived

Funds settle directly to your provider account on that provider's payout schedule — BooTickets doesn't hold your money. Check your Stripe/SumUp/PayPal dashboard and their payout timing.