Secure your account
Two-step verification asks for a code from an authenticator app as well as your password when you sign in. Your account controls live ticket sales, refunds and the payment provider that pays out your takings, so a stolen password is worth a lot to somebody. A second factor means the password alone is not enough.
It's optional, and you turn it on for yourself — nobody else can turn it on or off for you.
What you need
An authenticator app on your phone. Any of these work, and so do most others:
- Google Authenticator
- Microsoft Authenticator
- 1Password, Bitwarden or a similar password manager
- Authy
Turn it on
- Go to Account and open the You tab.
- Open Two-step verification and choose Set up two-step verification.
- Scan the QR code with your authenticator app. If you can't scan it — you're on the same device as the app, say — choose Can't scan the code? and type the setup key in instead.
- Enter the 6-digit code your app shows, then choose Turn on.
The code changes every 30 seconds. If it's rejected, enter the one showing now rather than the one you started typing.
Signing in afterwards
Enter your email and password as usual, then the 6-digit code from your app. That applies to the scanner app too — it's the same BooTickets account, so if you've turned this on for the website, you'll be asked for a code when you sign in at the door as well. Worth doing before an event rather than on the night.
Turn it off
Same place: open Two-step verification and choose Turn off. If you turn it back on later you'll set up your authenticator app again from scratch.
Before you rely on it
Keep a backup of your authenticator app. Most apps can back up to your account or sync across devices — turn that on. There are no backup codes, and resetting your password does not clear a second factor.
If you do lose the app: staff and managers should ask an owner or manager on their team, who can reset it from Account → Team. If you're the account owner, contact BooTickets. Either way, see Lost your authenticator app.