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Troubleshooting

Quick fixes for the most common issues. Pick a topic below. If you're still stuck, WhatsApp us on +44 7471 422444 or contact support from your dashboard.

Payments
Failed payments and payout problems.
Attendee emails
Confirmation emails not arriving.
Check-in
Scanning and door-entry issues.
Integrations
Embed and integration problems.
Lost your authenticator app
What to do when you can't produce a two-step verification code.