Troubleshooting: Attendee emails
A buyer didn't get their confirmation
- Check the order is paid. Confirmation emails (with tickets) go out once an order is confirmed as paid. A pending or failed order won't have sent one.
- Check spam/junk. Ask the buyer to look in spam and to add BooTickets to their contacts.
- Check the email address. A typo in the buyer's email is the most common cause — open the order to confirm the address.
- Resend. They can always reach their tickets again from the order/ticket page link.
The buyer can still get their tickets
Every paid order has a ticket page they can reopen at any time — they don't have to rely on the email.